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Customer Checkout Challenge
- This topic has 5 replies, 3 voices, and was last updated 9 years, 3 months ago by
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Hello!
Finally our shop is up and running and orders are coming in and that is good. However, we’re also getting a lot of calls from frustrated New shoppers. When they get to the Woocommerce cart page, they see their “Cart Total” on lower right and their “Shipping” options which we have as “Local Pickup” and “Calculate Shipping” for UPS calculation. This is where for some reason, they do not realize that they can click on the bolded “Calculate Shipping” to open up the option to enter their state and zip for shipping rates.
HERE IS A PHOTO OF WHAT THEY SEE: *Login to see link
Is there anyway to open up this box so that shoppers DO NOT have to click on the “Calculate Shipping” text to open the box to enter their state and zip
LIKE THIS PHOTO: *Login to see link
Thanks so much for any suggestions that you have.
Debi
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