Cart Item Meta Data Not Showing: Woocommerce, Gravity Products Add-Ons

[Anonymous 107542]

Anonymous 107542

December 23, 2020 at 2:28 pm

Hi Folks,

I am using Woocommerce + Gravity Products Add-Ons to create a virtual product with some customizations. Customers can add the customized product to their cart and go back and make a new customization. In the cart, they ought to be able to see some details about each customization to be able to tell them apart. In my cart, item details show up as either: the product short description or, if there is no product short description, then it shows the content above the product (in this case a title and description– the product before testing was set up using the Kadence Site Origin Page Builder add on, and I used the same type of layout that is featured in the simple product backpack demo).

I contacted the Gravity Products Add-Ons developer, thinking that this was something about the form not passing the data to the cart. He says that the data is saved as meta data and normally should be shown in the cart just as I am hoping for, with customized options displayed under each cart item– he advised that either the theme or a plugin was likely interfering with this process.

I disabled all of my plugins except for the ones needed for this process: woocommerce, gravity forms, gravity forms product add ons. I also left a plugin called “Easy Coming Soon” active, because I don’t want my site to be accessible while I troubleshoot this. I had previously disabled that plugin with no change to the cart display.

I put together a testing site with the same theme (Virtue Premium) and with woocommerce, gravity forms, and gravity forms product add ons. I checked to make sure my shop and product settings were the same as my main site in theme options. I created a simple product using gravity forms. My Advanced settings for Woocommerce are the same, as well as my wc products and general settings. Virtue Premium is up to date in both instances.

On my testing site, a gravity-forms based product with checkbox options shows those options in the cart. In my main site, they do not.

There are obviously still some differences between the sites, but at this point I can’t suss out where the hitch is in my main site. I’m hoping you may be able to point me towards my error.

I did re-activate a few plugins on the main site to match the plugins that were automatically activated on the testing site, and which don’t seem to be interfering with cart item data displaying on that testing site.

I’ve created admin users for you to look at the backend of both sites if you like. I will post that information in a private comment.

Thanks for whatever help you can provide (even if it is to say that yes it IS the GF Product Add On developer I should be talking to!).

Will